When a building was renovated a few years ago, the employees of the Alkmaar location set to work with fresh courage. It soon became apparent that the new room layout was not working as well as expected. There was a constant shortage of places for teachers and students. Nanette Balkema, Service Manager Inholland at this location, walked through the building at the time and saw empty spaces everywhere. “Clearly something went wrong here” Nanette recalls. “I had a zero measurement performed to measure the occupancy and utilization of our spaces. The results allowed us to have a conversation about how we use spaces at our location. We saw, among other things, that the edges of the day were not used well. And we saw that reserved spaces were not always used. At the same time, students and their project groups were desperately searching for an empty space. Apparently we were unable to give students access to study places in a good way. Very frustrating for all parties!”